Panchos Mexican: FAQ by our customers

Panchos Mexican: FAQ by our customers

Before coming here to Panchos, you must have a clear understanding of what you have to do, and what services we have available in the restaurant. This is to ensure that you would enjoy a smooth service and that you could have a seat inside the restaurant. 

To do so, read what people’s most frequently asked questions, and our answers to those problems. 

What time is Panchos opening and closing? 

We are open every day from 10 am to 12 am so that you can have your breakfast, lunch, and dinner here. From 9 pm to 12 pm, our bar would be opening, and there would be parties with music available. 

However, if you intend to come here during the holidays, we are only open from 10 am to 6 pm. We do this so that our team can spend some quality time with their family and friends. 

What are acceptable payment options? 

Here at Panchos, we accept most forms of payment that’s available to you. This is because we want you to have easy payment methods every time you visit our restaurant. 

Payment options include: 

  • Cash
  • Credit Card
  • Digital Wallet
  • Cheques
  • Cryptocurrency.

Can kids eat for free?

Yes! Children under the age of 12 could eat a free lowest serving size meal when they go to Panchos. If they choose a medium serving size or more, you would have to pay for them at full price. 

Do we have to make a reservation? 

Yes! Walk-in dining options are discouraged because our restaurant is usually full of many guests. So if you want to taste the great flavours of Mexico, make sure that you visit our website 4 hours before your intended arrival so we can give you a reservation.

Make sure to also supply the following information at our website

  • Your Name
  • Contact Number
  • Amount of people attending.

When do I have to arrive after my reservation is confirmed?

You have to arrive at the restaurant 10 minutes before, or exactly at the time you want to come here. When you arrive, make sure to show identification, your reservation number, and the team member you’ve contacted. 

If you’re late for 10 minutes, we would be forced to open your slot and give it to the next person who wants a slot. 

Can we have reserved parties at Panchos? 

Yes, you can! If you’d like to celebrate parties here at Panchos, you can reserve a room that can book for a maximum of  100 people. To do so, make sure that you make a reservation at our website 2 weeks in advance before your intended date. 

Make sure to also supply the following information at our website

  • Your Name
  • Contact Number
  • Amount of people attending
  • Meals and drinks to be served 

Will differently-abled people be accommodated properly?

Yes, they would! We want everyone to have fun while they’re here, so we make sure that there are menus that can be read by anyone, and we’ve also made our restaurant useable for wheelchair-bound individuals. We also have people who would be able to handle the needs of these people. 

Do you have safety protocols in place? 

Yes! We value your safety, so we make sure that there are doctors inside the restaurant and various medicines that would be helpful in case of allergic reactions. 

Do I have to pay a reservation fee for the event?

Once you’ve received confirmation of the availability of a private room, you must pay 10% of your reservation. To do so, you may pay it through our website, or a deposit with our bank account number found inside your email of confirmation. 

Will I be receiving my deposit fee if I cancelled? 

Yes, you can! You may withdraw your deposit only after 24 hours of you paying it. If you try to withdraw your payment after 24 hours, you would no longer be able to get it again. 

Can a representative claim the reservation if I’m not there at the intended time? 

Yes, you can. Make sure that this representative has the following information:

  • Your reservation code. 
  • A signed letter assigning them to claim the reservation. 
  • The contact person inside Panchos. 

Do you only serve Mexican food? 

Ýes. As this is a Mexican restaurant, we exclusively serve only Mexican food here at Panchos. If this will be the first time you will try Mexican meals, you are in for a great and flavourful treat! They’re made with fresh ingredients grown from local farms, and we always use generous amounts, making them incredibly delicious and healthy!

Is Mexican food healthy? 

Yes! Though most of these meals are usually made from meat and various sauces, they’re healthy because they’re freshly grown from a local farm that we’re supporting. So you’re assured that we’re not using any chemicals or artificial flavourings that would be hazardous to your health.

How authentic are these meals?

Our meals here at Panchos are very authentic because first, we’re working with Mexican chefs to ensure they’re properly made. Next, we’re using fresh ingredients grown by Mexican farmers. These two elements would let you know that every aspect of your meals is based on the culture and ingredients of Mexico! 

Are there any meals for vegetarian eaters? 

Yes! Here at Panchos, we want everyone to have a taste of the delicious flavours of Mexico, so we have prepared some vegetarian meals. However, if one of the meat-based meals have ingredients that intrigue you,  you may request to have the meat or cheeses replaced with vegan substitutes. 

I’m not familiar with the meal I’m seeing on the menu. What should I do? 

When you’re still unsure about the menu option, our team are always happy to help guide you through the different meal options. However, if you’re still unsure about what you want, our waiters would be then recommending our best-seller’s list for you to look over. 

Are all your meals freshly prepared?

Yes! All of our meals are freshly prepared so that you will enjoy them at their best. If you check our refrigerator, you would not see any prepared meals inside, just the ingredients we use to make our food. So if you’re looking for fresh, home-cooked style meals, then Panchos is the place for you! 

Can we change the servings of our meals? 

The great thing about our meals is, they’re available in multiple serving sizes at different price points. That way, you would not only enjoy big savings but there would also be no waste if the person eating can’t handle a certain serving size. 

Are the meals spicy, and can we change the intensity of the spice? 

Yes, we serve some spicy meals. However, if those meals are not what you want, we have non-spicy meals available as well. Next, yes, you may change the intensity of the spice. This is because we have a customizable menu that you can use to change various aspects of the meal. 

Do you have a customizable menu? 

Yes, we do! We are encouraging you to use them to ensure that you have the meal that’s perfect for your taste, the amount you can carry, and the price level.

Here are the things you can change: 

  • Serving size
  • Spice level
  • Meat or Vegan
  • Salt level

 Do you have a bar at Panchos? 

Yes, we do! Alcoholic drinks are one of the staples of Mexican culture, so we want to give you these delicious flavours when you visit here! From traditional liquor served in most bars, to unique concoctions created by our best bartenders, there’s a lot for you to enjoy here at Ponchos! 

When is it open?

It’s open from 9 pm to 12 pm in a separate area of the restaurant. We open this late because there are still families from 8 pm to 9 pm, and we don’t want to disturb them with the party. 

There’s a party? 

Yes! Once all the families leave at 9 pm, we would be throwing a huge, adults-only party inside the restaurant where everyone can enjoy fun drinks, and participate in fun games. 

How many people can attend the party? 

We would be accepting 100 to 150 people when the party begins. So make sure that you arrive early so that you won’t get locked out. 

What games are available to play during the party? 

We usually play traditional bar games which include, but is not limited to: 

  • Darts
  • Beer pong
  • Card games like Poker, Uno, and Blackjack
  • Flip a cup

Are there any game competitions for these games? 

Yes! If you’re feeling a little competitive, we would be having fun competitions for everyone who wants to have a large-scale game. 

Will we win any prizes? 

Yes, you will! However, the value of the winnings would usually depend on the number of people who will pay the participation fee. This would be the jackpot prize for anyone who will win the game.